1. Information We Collect
We may collect the following types of personal information when you use our website, request a quote, or book a service:
• Name and contact details (email address, phone number, home or business address)
• Service preferences and scheduling information
• Payment information, including card details stored securely on file for future services (processed and stored through third-party payment processors)
• Communications and correspondence you send us
• Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use your information to:
• Schedule and fulfill cleaning services
• Communicate with you about appointments, estimates, and service updates
• Process payments and send invoices
• Respond to inquiries and customer service requests
•Improve our website and services
• Send promotional offers or newsletters (only with your consent)
3. Sharing Your Information
Harlow Clean Co does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
• With trusted service providers who assist in operating our business (e.g., scheduling software, payment processors), under strict confidentiality agreements
• When required by law or to protect the rights and safety of Harlow Clean Co or others
• With your explicit consent
4. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Customer records are generally kept for up to 3 years after your last service.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
•Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• To exercise any of these rights, please contact us at the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Harlow Clean Co
Email: [email protected]
Phone: 786-763-1608
Website: harlowcleanco.com